Global Head of Support Engineering (Paris)

Global Head of Support Engineering (Paris)

Customer & Solutions · Paris · FullTime · Lead level

This role asks for someone who has built or reshaped a support engineering team and is still happy to work the hardest tickets personally. A strong candidate reads code and logs with ease, has built real AI agents and automations rather than just writing prompts, and can coach engineers while deciding what to automate, elevate or hand off. They also turn repeated customer problems into product fixes by giving engineering and product teams clear, well‑rese

How it fits the AI era

AI agents take on much of the routine support work, such as sorting tickets, drafting replies and spotting incidents, so the job shifts toward designing and improving those systems. Humans still handle the messy edge cases, judge whether an agent's answers are right, and talk with frustrated customers with care. Deciding what good support looks like and growing a team around it stays a human task.

How it builds AI experience

The work centers on building agents, automations and tooling on Dust itself, so the hands-on experience comes from using an AI platform to run support for AI-focused customers. Someone preparing for it can build small projects with tools like Dust, Claude Code, Cursor or n8n, such as a ticket classifier or a reply drafter. Reviewing the output for mistakes and refining prompts and documentation is the habit to practice.

Worth showing

• Built support agents and automations
• Support team building and hiring
• Debugging logs and codebases
• Coaching engineers with direct feedback
• Turning ticket patterns into fixes

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Dust

Dust is a multiplayer AI platform that connects company knowledge, tools, and teams so people and agents can work together in shared workflows, per the company.