GLOBAL FRAGRANCE EDUCATION PROJECT MANAGER

Elevate Retail Experience Through Fragrance Education

Join our Global Education Department and play a pivotal role in shaping the future of Retail Education at Guerlain. As the Global Fragrance Education Project Manager, you will empower our markets with the knowledge, skills, and passion to deliver exceptional client experiences.

Reporting to the Head of Innovation & Digital Education, you will transform Marketing Briefs on our new product innovations into impactful training initiatives that highlight Guerlain’s singularity and resonate with both our internal teams and valued customers.

More than just product trainings, the modules you develop will enable retail teams to offer the highest quality in-store experience, whilst optimizing sales across axes, in line with the Guerlain sales ceremony guidelines.

Your main focus will be on Fragrance innovations, however depending on Guerlain’s overall launch calendar you may also contribute to skincare or makeup modules.

Key Responsibilities

• Develop cutting‑edge, blended‑learning training content that transforms product knowledge & advanced sales techniques into client‑centric expertise, aligned with our innovation plan.
• Master the art of communication on our Be Guerlain LMS platform, facilitating a vibrant and engaged training community.
• Culture the expertise of local trainers through engaging seminars, content, and immersive expertise weeks.
• Collaborate cross‑functionally with Marketing, Retail, Digital Innovation, and Clienteling teams to ensure the seamless adoption of new tools and initiatives.
• Spearhead the implementation of our fragrance education strategy, ensuring training tool accessibility and analyzing Retail KPIs to measure impact and continuously improve our approach.
• Develop comprehensive action plans to optimize training effectiveness.
• Dedicate time to in‑store experiences, immersing yourself in the retail environment to gather competitive intelligence and test the effectiveness of training tools.

Profile

Experience: 5 years of project management experience, with a focus on pedagogical design, fragrance/retail knowledge, and an understanding of the luxury environment. On‑field sales experience is a plus.

Digital Proficiency: Mastery of digital technologies, including mobile applications and learning management systems.

Communication Skills: Excellent communication and interpersonal skills, with the ability to thrive in an international environment.

Organizational Skills: Exceptional organizational skills, with the ability to structure projects, maintain rigor, and meet deadlines.

Collaboration: Proven ability to work effectively in a cross‑functional environment.

Language Skills: Fluent English & French is essential. Proficiency in another language is a plus.

Personal Attributes: Energy, positive attitude, flexibility, agility, results‑oriented mindset, passion for learning, and a genuine client‑centric approach.