Field service technician

About Us

Want to join a growing international and industrial context?

At Ingersoll Rand, our passion is to inspire progress around the world. We improve the quality of life by creating comfortable, sustainable and efficient environments.

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Job Title

Field service Technician

Location

France - MRE

Job Summary

As a Field Service Technician mainly within our mixing activities, you provide technical assistance for our products at customer sites and/or on our production site. You are recognized as a technical expert and also ensure the installation, commissioning and maintenance of our products at customers' premises. You also ensure customer satisfaction across all our services.

Responsibilities

• Remote technical assistance (email / phone / ...)
• Management of customers’ complaints
• Commissioning, maintenance, repair and training on our products at our customers' premises or in our service workshop
• Promotion of our services (maintenance contract, training, ...) to our clients with technical and commercial arguments
• Retaining our customers
• Host technical meetings with support services if necessary

EHS

• Reporting the "near-accidents"
• Respect the wearing of security equipment

Continuous Improvement

• Collect anomalies, establish an action plan and measure its impact
• Participate in monitoring and solving problems encountered during the manufacture of products
• Participation and development of continuous improvement indicators

Basic Qualifications

• Higher education with skills in mechanics, hydraulics, electrical and automation.
• 3 years of experience in a similar position in an industrial environment or in mechanical maintenance.
• Proficiency in English (B2 Linguaskill).
• Planned travel (regional, national and international)

Travel & Work Arrangements/Requirements

• International travel - Ability and willingness to travel, as required.

Key Competencies

• Rigor and analytical ability
• Ability to work independently, organized, rigorous, results-oriented and client
• Self-taught
• Team spirit
• Mastery of computer tools (office pack)

What We Offer

Fixed package

Profit‑sharing

Gain share program

The work equipment necessary for your activities will be provided to you: mobile phone, computer...