After-Sales Technician

After-sales Technician Location France

Job Summary As a customer service technician, you provide technical assistance for our products on client sites and/or within our workshop. You are recognized as a technical expert and also ensure the installation, commissioning, and maintenance of our products at customer sites. You also ensure customer satisfaction across all our services.

Responsibilities

Technical expertise

• Technical assistance remotely (email / phone / ...) and on site (IDF and France as part of 2 or 3-day trips)
• Management of customer complaints, spare parts offers
• Commissioning, maintenance, repair and training on our products at our customers' premises or in our service workshop
• Promotion of our services (maintenance contract, Training, ...) to our clients with technical and commercial arguments
• Retaining our customers
• Host technical meetings with support services if necessary

EHS

• Reporting the near-accidents
• Respect the wearing of PPE

Continuous improvement

• Collect anomalies, establish an action plan and measure its impact
• Participate in monitoring and solving problems encountered during the manufacture of products
• Participation and development of continuous improvement indicators

Basic Qualifications

• Technical training with skills in mechanics, hydraulics, electrical and automation
• Minimum 3 years' experience in a similar position in an industrial environment or in mechanical maintenance
• Mastery of computer tools (office pack)
• Proficiency in French

Travel & Work Arrangements/Requirements

• Occasional trips

Key Competencies

• Rigor and analytical ability
• Ability to work independently, organized, rigorous, customers and results-oriented
• Self-taught
• Team spirit

What We Offer

Fixe packageGain share program