After-Sales Technician
BUSSY SAINT GEORGES
il y a 11 jours
After-sales Technician Location France
Job Summary As a customer service technician, you provide technical assistance for our products on client sites and/or within our workshop. You are recognized as a technical expert and also ensure the installation, commissioning, and maintenance of our products at customer sites. You also ensure customer satisfaction across all our services.
Responsibilities
Technical expertise
- Technical assistance remotely (email / phone / ...) and on site (IDF and France as part of 2 or 3-day trips)
- Management of customer complaints, spare parts offers
- Commissioning, maintenance, repair and training on our products at our customers' premises or in our service workshop
- Promotion of our services (maintenance contract, Training, ...) to our clients with technical and commercial arguments
- Retaining our customers
- Host technical meetings with support services if necessary
EHS
- Reporting the near-accidents
- Respect the wearing of PPE
Continuous improvement
- Collect anomalies, establish an action plan and measure its impact
- Participate in monitoring and solving problems encountered during the manufacture of products
- Participation and development of continuous improvement indicators
Basic Qualifications
- Technical training with skills in mechanics, hydraulics, electrical and automation
- Minimum 3 years' experience in a similar position in an industrial environment or in mechanical maintenance
- Mastery of computer tools (office pack)
- Proficiency in French
Travel & Work Arrangements/Requirements
- Occasional trips
Key Competencies
- Rigor and analytical ability
- Ability to work independently, organized, rigorous, customers and results-oriented
- Self-taught
- Team spirit
What We Offer
Fixe packageGain share program
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Entreprise
Ingersoll Rand Compressor Systems & Services
Plateforme de publication
WHATJOBS
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