After-Sales Technician

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Want to join a growing international and industrial context ?

At Ingersoll Rand, our passion is to inspire progress around the world. We improve the quality of life by creating comfortable, sustainable and efficient environments.

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Job Summary

As a customer service technician, you provide technical assistance for our products on client sites and/or within our workshop. You are recognized as a technical expert and also ensure the installation, commissioning and maintenance of our products at customer sites. You also ensure customer satisfaction across all our services.

Responsibilities

Technical expertise

• Technical assistance remotely (email / phone / ...) and on site (IDF and France as part of 2 or 3-day trips)
• Management of customer complaints, spare parts offers
• Commissioning, maintenance, repair and training on our products at our customers\' premises or in our service workshop
• Promotion of our services (maintenance contract, Training, ...) to our clients with technical and commercial arguments
• Host technical meetings with support services if necessary

EHS

• Reporting the near-accidents
• Respect the wearing of PPE
• Collect anomalies, establish an action plan and measure its impact
• Participate in monitoring and solving problems encountered during the manufacture of products
• Participation and development of continuous improvement indicators

Basic Qualifications

• Technical training with skills in mechanics, hydraulics, electrical and automation
• Minimum 3 years\' experience in a similar position in an industrial environment or in mechanical maintenance
• Mastery of computer tools (office pack)
• Proficiency in french

Travel & Work Arrangements/Requirements

• Occasional trips

• Rigor and analytical ability
• Ability to work independently, organized, rigorous, customers and results-oriented
• Self-taught

What we Offer

Fixe package

Special Accommodation

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Lean on us to help you make life better

We think and act like owners.

We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

We foster inspired teams.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.