Export Sales Administration Manager

Export Sales Administration Manager

We are a global leader in animal health, dedicated to researching, developing, producing, and supplying innovative health solutions.

We are committed to diversity, equity, and inclusion and provide reasonable accommodations throughout the interview process.

Your mission

You will take responsibility for the Export Customer Service (ADV Export) team and ensure the smooth execution of international operations: order management, transport coordination, documentation, regulatory compliance, internal collaboration, and export customer relations. You play a strategic, operational, and cross‑functional role with a direct impact on site performance and service quality.

Your Responsibilities

• Deploy the ADV/Export strategy and unite the team around ambitious objectives.
• Structure priorities, secure operational flows, and ensure reliable and compliant execution.
• Track ADV Export KPIs, analyze trends, and share key insights with regions, supply chain, quality, and international teams.
• Allocate customer portfolios to optimize workload and responsiveness.
• Oversee the full order‑to‑delivery cycle for international customers.
• Prioritize workloads, support issue resolution, and ensure deadlines are met.
• Validate credit notes and ensure compliance with ADV processes.
• Optimize shipments (sea, air, road) while respecting negotiated conditions.
• Ensure full documentation compliance: incoterms, customs, certificates, regulatory documents, country‑specific requirements.
• Challenge proposed solutions to balance customer satisfaction, cost efficiency, and logistical performance.
• Work closely with quality, supply chain, finance, regulatory affairs, regional teams, and subsidiaries.
• Provide visibility to international customers and logistics partners.
• Promote proactive, transparent, and solution‑oriented communication.
• Ensure compliance with all requirements: quality, GMP, regulatory, customs, finance.
• Identify improvement opportunities and lead related initiatives.
• Contribute to or lead cross‑functional projects related to ADV Export, digitalization, or process optimization.

Your Profile

Profile Required :

• Minimum 5 years of experience managing ADV, Export, Supply Chain, or Customer Service teams in an international environment.
• Strong leadership, ability to unite teams and make decisions in a demanding context.
• Comfortable working with multiple stakeholders and in multicultural environments.
• Fluent English is essential.

Key Skills :

• Mastery of export flows, incoterms, international transport, and documentation.
• Knowledge of international trade to challenge proposed solutions and suggest improvements.
• Strong understanding of export customer needs and ability to make relevant recommendations.
• Solid grounding in warehousing, logistics, quality, regulatory requirements, GMP, and finance.
• Strong analytical skills, service‑oriented mindset, and results‑driven approach.