Export Sales Administration Manager

Export Sales Administration Manager

We are committed to providing equal opportunity for all applicants and supporting reasonable accommodations for individuals with disabilities.

Responsibilities

ADV Export Leadership & Strategy

• Deploy the ADV/Export strategy and unite the team around ambitious objectives.
• Structure priorities, secure operational flows, and ensure reliable and compliant execution.

Activity Monitoring & Performance

• Track ADV Export KPIs, analyze trends, and share key insights with regions, supply chain, quality, and international teams.
• Allocate customer portfolios to optimize workload and responsiveness.

Export Order Management

• Oversee the full order‑to‑delivery cycle for international customers.
• Prioritize workloads, support issue resolution, and ensure deadlines are met.
• Validate credit notes and ensure compliance with ADV processes.

International Transport & Documentation

• Optimize shipments (sea, air, road) while respecting negotiated conditions.
• Ensure full documentation compliance: incoterms, customs, certificates, regulatory documents, country‑specific requirements.
• Challenge proposed solutions to balance customer satisfaction, cost efficiency, and logistical performance.

Internal Coordination & Global Customer Relations

• Work closely with quality, supply chain, finance, regulatory affairs, regional teams, and subsidiaries.
• Provide visibility to international customers and logistics partners.
• Promote proactive, transparent, and solution‑oriented communication.

Quality, Compliance & Continuous Improvement

• Ensure compliance with all requirements: quality, GMP, regulatory, customs, finance.
• Identify improvement opportunities and lead related initiatives.

Project Management

• Contribute to or lead cross‑functional projects related to ADV Export, digitalization, or process optimization.

Profile

• Minimum 5 years of experience managing ADV, Export, Supply Chain, or Customer Service teams in an international environment.
• Strong leadership, ability to unite teams and make decisions in a demanding context.
• Comfortable working with multiple stakeholders and in multicultural environments.
• Fluent English is essential.

Key Skills

• Mastery of export flows, incoterms, international transport, and documentation.
• Knowledge of international trade to challenge proposed solutions and suggest improvements.
• Strong understanding of export customer needs and ability to make relevant recommendations.
• Solid grounding in warehousing, logistics, quality, regulatory requirements, GMP, and finance.
• Strong analytical skills, service‑oriented mindset, and results‑driven approach.