Department Manager - La Vallee Outlet

We are hiring a Department Manage r to join Burberry at La Vallée Village Outle t, where you will play a pivotal role in shaping exceptional customer experiences and nurturing high‑performing teams. Through your connection to our brand, product and people, you will lead with confidence on the floor while ensuring your department operates with precision and purpose. This role blends commercial focus with people leadership, contributing directly to Burberry’s performance and presence within the outlet environment

Leadership

• Lead a high performing customer facing and service orientated department. Coach and provide feedback to the team as necessary to ensure all customers serviced in the department are given the full Burberry Experience in line with brand strategies
• Set performance targets and drive department productivity and profitability e.g. conversion rates, sales, UPT, AUR, customer data capture etc
• Plan your department schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time
• Develop relationships and communicate effectively with relevant merchants for the department
• Demonstrate thorough knowledge of the luxury retail market and current fashion trends; show passion in visiting competitive brands’ stores and studying their collections
• Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team
• Uphold and communicate the company culture and bring to life Burberry’s core values – Protect, Explore, Inspire

Drive for Results

• Ensure all of your team members are fully trained in the Burberry Experience, have sound product knowledge and are aware of company policies and procedures
• Recruit, on‑board and develop the department to ensure you have the right team and Specialists for your product area(s) to be able to serve customers passionately and effectively
• Cultivate customer relationships to create ‘loyal advocates’ for the Brand and leverage your team to achieve the highest quality of customer profile capture with every transactions
• Drive the digital strategy and ensure employees are integrating technology into the customer journey using it to drive the ‘never out of stock’ mind set. Use digital tools such as chat, evernote, etc., to deliver messages to the team when not communicating face to face
• Continue to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews

Business Acumen

• Develop a strong sensibility for the “Burberry look”, by consistently visiting Burberry World, studying monthly key looks/messages, reviewing magazine and editorial coverage on the brand/collection
• Be the brand ambassador and serve as a specialist for your department’s product categories by exhibiting passion for the Burberry brand, strong product knowledge, experience and deliver sound advice on the product
• Adhere to the merchandising guidelines and maintain the highest standards of housekeeping and retail standards within the store
• Embrace brand messages and cascade company communications to all members of your department
• Demonstrate the Burberry Leadership behaviours when dealing with all areas of the store and business

Personal Profile

• A people‑centred leader who enjoys developing others and creating inclusive, motivated teams
• Strong commercial awareness with the ability to balance service, people and performance
• Confident operating in a fast‑paced retail or outlet environment
• Clear and considered communicator who leads with authenticity and respect
• Organised and detail‑focused, with a proactive approach to problem‑solving
• Aligned with Burberry’s values and committed to delivering a luxury experience every day

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.