Brand Ambassador - Paris (CDD)

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Primary Purpose

Brand Ambassadors bring Tapestry’s iconic brands to life in department stores by championing our values, supporting key business goals and delivering exceptional customer service.

We’re hiring a Brand Ambassador for Galeries Lafayette in Paris. In this role, you’ll report to the Senior Regional Brand Ambassador and partner closely with Tapestry teams, store leadership, and shopfloor colleagues to drive brand visibility, growth, and overall performance.

Part‑time (24 hours per week) 12‑month contract.

Responsibilities

• Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards.
• Proactively develop client‑eling strategies and in‑store event ideas, and support and co‑host activations that drive engagement and sales.
• Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities; attend brand events to deepen market knowledge and align with key business priorities.
• Track and analyse store performance against targets and present actionable plans to the Senior Regional Brand Ambassador when needed; regularly monitor trade results to ensure alignment with expectations.
• Identify growth opportunities by observing in‑store activity, including new activations, local events, and omni‑channel engagement strategies.
• Build strong relationships with department store management to improve brand visibility and customer loyalty.
• Execute visual merchandising guidelines and ensure new‑season collections are prominently displayed and aligned with delivery schedules; apply visual merchandising guidelines effectively during markdown periods.
• Cultivate a strong relationship with the Regional Visual Merchandising Manager and share regular visual updates.
• Manage product deliveries and replenishment and ensure back‑of‑house areas are clean, organised, and well‑maintained; escalade any operational concerns to the Senior Regional Brand Ambassador.
• Complete trade reports promptly, ensuring key product insights and call‑outs are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team.
• Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience.

Qualifications

• Minimum of two years’ experience in a retail environment, with a proven track record of delivering results.
• Available to work varied hours as required, including evenings, weekends, and bank holidays.
• Familiarity with department store operations, including customer service, merchandising, and sales strategies.
• Strong communication, organisational, and analytical skills.
• Knowledge of current industry trends and the ability to apply insights to enhance business outcomes.
• Highly self‑motivated, with a strategic mindset and a proactive approach to business development.
• Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals.

Benefits

• Health insurance.
• Multi‑brand discount up to 50% on Coach & Kate Spade New York.
• Employee Assistance Programme.
• Housing contributions.
• Death & disability insurance.
• Paid volunteering day per year and opportunities to volunteer with global projects.
• Equity inclusion & diversity initiatives, including employee resource groups & regional inclusion council.
• Optional early finish on Fridays (Flex Fridays).
• Internal mobility & career progression.
• Regular social events – seasonal & cultural.
• Free 24/7 support for family building, fertility and menopause with Maven.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit