Customer Account Manager

We are hiring a Account Executive / Customer Account Manager (CAM) to own, retain, and expand strategic enterprise customer accounts across the European region. This is a high-impact, revenue-owning individual contributor role focused on account expansion, renewals, retention, and net revenue growth . The CAM will own the full commercial lifecycle of existing accounts — from renewal strategy and value realisation to upsell, cross-sell, and multi-year expansion planning. As a Customer Account Manager at Zycus, you will partner closely with Customer Success, Pre-Sales, Product, Marketing, and Support teams to ensure high adoption, measurable customer outcomes, minimised churn, and increased wallet share across your portfolio. This role is ideal for a high-performing enterprise SaaS account manager who thrives in complex, multi-stakeholder environments and has a strong track record of consistently achieving and overachieving expansion and renewal quotas.

Key Responsibilities

• Own and manage a portfolio of large enterprise accounts across Europe
• Carry and overachieve an expansion and renewals quota within assigned accounts
• Drive account expansion through upselling, cross-selling, additional modules, user growth, geographic expansion, and new use cases
• Develop and execute strategic account growth plans to maximize customer lifetime value and net revenue retention
• Proactively manage renewals cycles, commercial negotiations, and multi-year agreements
• Minimize churn through executive alignment, value realization tracking, and risk mitigation strategies
• Build strong executive relationships with CIOs, CPOs, CFOs, and Procurement Leaders
• Manage complex, consultative enterprise sales cycles for Source-to-Pay (S2P) SaaS solutions
• Identify whitespace opportunities and increase wallet share within Fortune 500 / large global enterprises
• Accurately forecast pipeline, renewals, and revenue based on realistic opportunity assessments
• Partner with Customer Success to drive product adoption and measurable business outcomes
• Collaborate with Marketing and Inside Sales to deepen account penetration and strengthen account intelligence
• Negotiate and close commercial agreements aligned to quota and growth objectives
• Travel within the region as required for strategic customer engagements

Success Metrics

• Contribution to Net Revenue Retention (NRR)
• Expansion pipeline coverage and conversion rates
• Forecast accuracy
• Average Contract Value (ACV) growth

What Success Looks Like in 12 Months

• Consistently exceeds expansion quota
• Drives measurable improvement in Net Revenue Retention
• Maintains a predictable, trustworthy forecast
• Viewed as a trusted expansion partner by Customer Success and leadership
• Customers see you as a strategic growth advisor , not a transactional seller
• The Customer Account Executive is a quota-carrying sales role responsible for executing expansion motions that drive incremental ARR within the existing customer base . This role owns upsell, cross-sell, seat expansion, and multi-product adoption—working in close partnership with Customer Success to convert realized customer value into commercial growth.

Required Skills & Experience

• 8–12+ years of experience in B2B enterprise SaaS account management / farming / expansion roles
• Proven track record of owning and exceeding expansion and renewal quotas
• Strong experience selling enterprise SaaS / Cloud solutions to large global organizations
• Demonstrated ability to manage complex, multi-stakeholder, consultative sales cycles
• Experience managing strategic enterprise accounts ($1B+ or large multinational organizations preferred)
• Strong commercial acumen with expertise in negotiation, pricing strategy, and multi-year deal structuring
• Excellent executive presence and stakeholder management skills
• Experience selling to Fortune 500 / global enterprises preferred
• Willingness to travel within Europe

Preferred / Added Advantage

• Experience selling Source-to-Pay (S2P), Procure-to-Pay (P2P), eProcurement, CLM, or ERP solutions
• Background with procurement platforms such as SAP Ariba, Coupa, Ivalua, GEP, Oracle, or similar
• Recognition such as President’s Club / Winner’s Circle / Achiever’s Club
• Experience managing large accounts with $10B+ annual revenue

Personal Attributes

• Ownership mindset with high accountability for revenue outcomes
• Customer‑centric but commercially sharp
• Comfortable operating without a team, hands‑on and execution‑focused
• Strategic thinker with strong follow‑through

Why Join Us

• High‑impact role directly influencing net revenue retention and customer lifetime value
• Opportunity to work with large, strategic enterprise customers
• Strong partnership with Customer Success and Product leadership
• Competitive compensation with meaningful variable upside