Client Delivery Lead - Migrations

Overview

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

The Company

Kraken provides the platform for AI-driven energy management. We support European clients through technology transformation journeys, delivering long-term migrations and evolving operating models to enable better customer experiences and efficient operations.

Your Role

The Client Delivery Lead has direct responsibility for managing a tech domain (e.g., billing, finance, communications) for client projects. This can involve migrating onto the Kraken platform or coordinating long-term technology requirements. You will work in partnership with Kraken’s technology and operations teams as well as the client to deliver results.

You will need to understand how Kraken works, identify problems or requests from the client, and refine solutions that leverage existing and new capability. You will bring together technology, people and processes to drive improvements, and help the client adapt to Kraken’s development style. You will collaborate with Kraken’s product managers and developers to request development needs and act as a link to the client.

What You Will Do

• Manage the relationship with client counterparts (often product owners and business owners).
• Be the first point of contact for tech development and the escalation/resolution point for specific domain/product issues.
• Be the knowledge base of how Kraken works and how we deliver the Kraken Platform.
• Triaging incoming requests and communicating client priorities internally.
• Summarise and articulate client needs, considerations, and timelines to enable ongoing development of the Kraken platform.
• Support the engineering team to deliver product features.
• Challenge the client to think differently about tech development and promote continuous iteration and deployment.

This is a hands-on, individual contributor role. The role is European-based and projects can be run from any country; travel is expected.

We are a flat and agile organisation. We value open-minded individuals who are comfortable with ambiguity and change. To thrive, you must be a self-starter and willing to roll up your sleeves to solve problems and push progress for clients and the organisation.

You should be committed to Kraken’s approach of delivering tech based on simplicity, client benefit and efficiency, while guiding stakeholders through change.

You should be willing to challenge beliefs, consider multiple viewpoints, and, if needed, extend beyond your remit to support the client.

Key Success Factors

• Laser-focused on satisfying customers’ needs with strong problem-solving skills and a positive, solutions-oriented mindset. Willingness to tackle challenges and a “winner” mindset.
• Strong client delivery and/or product ownership experience
• Agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional thinking
• Experience of working with complex delivery pipelines for clients
• Patience and initiative to support large transformations
• Time management and a get-stuff-done attitude
• Consulting experience is a plus
• Fluent English + French
• Previous experience in the electricity/utilities market in France is a bonus

If this sounds like you, we’d love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.