Operations Director - Organizational Design (m/f/d)

About the Role

As Kraken’s Global Practice Lead for Operating Model, you will build and lead a global delivery practice that owns and evolves Kraken’s enterprise Operating Model blueprint. You will be the ultimate subject matter expert on how high‑performing, product‑led, data‑enabled businesses operate at scale. This role has global responsibility across APAC, Europe, and North America and directly manages all Senior Client Delivery Leads for Operating Model.

Deliverables

• Develop & lead Kraken’s strategy for client Operating Model transformation, focused on aligning operations, product, technology and data to drive enterprise performance
• Define the design principles and blueprint for Kraken’s Operating Model across structure, governance, accountability, decision‑making and performance management
• Create proven, repeatable models for reducing cost to serve, improving productivity, increasing decision velocity and strengthening cross‑functional alignment — generating potential IP and future revenue opportunities for Kraken
• Create concrete workstream activities, milestones and deliverables for the Operating Model workstream, embedded alongside every Kraken migration
• Hire and build out a team of experts that deliver the Operating Model blueprint to clients while continuously improving the model and reducing time to transformation
• Inspire nd influence senior executives at Kraken clients around structural and organisational change
• Inspire and mobilise teams across Kraken, particularly within Human Design, Tech Delivery, Client Success and Product
• Identify recurring structural and operating challenges across transformations and mobilise solutions to solve them at scale
• Act as the senior Operating Model expert in Sales presentations and guide enterprise transformation conversations
• Act as the go‑to expert for Transformation Directors when they need Operating Model practice expertise
• Build and manage consistent, global training content for CDLs within Operating
• Collaborate with Kraken’s Product and Engineering teams to ensure organisational design and operating structures fully leverage Kraken’s technology
• Embody the Kraken culture and ways of working

What You Bring

• Deep experience leading and operating within highly cross‑functional organisations — aligning operations, product, technology and data around shared outcomes
• Hands‑on leadership in fast‑paced, high‑growth or high‑change environments where clarity, speed and resilience are critical
• A strong point of view on how high‑performing businesses operate — including decision‑making, performance management, governance and cross‑functional alignment
• Experience embedding new operating behaviours and building leadership capability, not just redesigning structures
• The crediblity to advise at C‑suite level while also rolling up your sleeves and guiding teams through practical implementation
• The ability to codify experience into scalable frameworks, training and practical playbooks
• Experience in utilities, energy or similarly complex, regulated sectors

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.

As an equal‑opportunity employer, Kraken does not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S.‑based candidates can learn more about their EEO rights here.