Chief Steward(ess)

Long-term Yacht Owners with an exciting worldwide itinerary. Vessel just out of refit and ready for getting off the beaten track. Team player and strong leader.

Key Responsibilities

Guest Service Management

• Act as the primary liaison between guests and crew, providing discreet, luxury-level service.
• Coordinate and oversee all guest experiences, including welcome arrangements, meal services, bar operations, entertainment, and events.
• Anticipate guest needs and preferences, ensuring personalized and seamless service delivery.
• Uphold five-star service standards across the yacht at all times.

Interior Operations

• Supervise housekeeping, laundry, wardrobe care, and floral/decor arrangements.
• Maintain the yacht’s interior to immaculate, hotel-level standards.
• Oversee provisioning for interior supplies, linens, toiletries, and décor.
• Ensure compliance with hygiene and health & safety regulations.

Team Leadership & Training

• Manage and mentor an interior team of 6–8 (Stewardesses, Housekeeping Stews, and possibly a Purser).
• Conduct training on service styles, etiquette, and team coordination.
• Prepare and manage schedules, cleaning/service rotas, and crew performance reviews.
• Foster a positive, professional, and team-oriented onboard culture.

Administrative & Financial Duties

• Handle budgeting and accounting for the interior department.
• Maintain inventories, provisioning lists, and purchase orders.
• Liaise with the Captain, Chef, and Engineer for smooth daily operations.
• Assist with crew uniform procurement and guest-related expenses tracking.

Requirements

Certification & Documentation

• Valid STCW (Basic Training 78/95–2010)
• Valid ENG1 medical certificate
• Seafarer visa (B1/B2 or Schengen as required)
• Silver Service or WSET (wine knowledge) certification desirable

Experience

• Minimum 2–5 years experience in the superyacht industry
• Proven experience as Chief Stewardess or 2nd Steward on 60m+ yachts
• Background in luxury hospitality (fine dining, boutique hotels, or cruise liners) an advantage
• Experience in both private and charter operations preferred

Skills & Attributes

• Exceptional leadership, communication, and organizational skills
• Strong knowledge of fine dining, wine, and cocktail service
• Attention to detail and commitment to maintaining five-star standards
• Ability to multitask under pressure with elegance and discretion
• Languages: fluent English (additional European languages an asset)