CDI - Clienteling Manager (H/F)

We are looking for a strategic, client-centric, and business driven Clienteling Manager to elevate our client engagement approach and help shape a best-in‑class luxury client experience.

Reporting directly to our Client Marketing Director, this role will be instrumental in driving client loyalty, strengthening long‑term relationships with high‑value clients, and embedding a strong clienteling culture across the organization. Acting as a key connector between retail, CRM, marketing, and customer experience teams, the Clienteling Manager will turn client insight into meaningful action and business impact.

Start Date: July 2026.

• Define and drive the clienteling vision and roadmap in line with brand ambitions and business priorities.
• Develop initiatives that support client acquisition, retention, reactivation, and loyalty, with a strong focus on high‑potential and top clients.
• Identify opportunities to elevate the client journey through personalized, relevant, and consistent interactions across touchpoints.
• Help shape a culture of long‑term relationship building, where client knowledge and service excellence are at the heart of performance.
• Act as the key link between markets, stores, and tech teams to capture business needs and help shape the evolution of the clienteling app.

Client Insight & Performance

• Leverage client data to identify trends, opportunities, and actionable insights.
• Translate client knowledge into targeted actions, animations, and engagement strategies that support revenue growth and client lifetime value.
• Monitor clienteling performance and recommend optimizations based on results and feedback from the field.
• Partner with markets to improve the quality, usage, and impact of client data and dashboards.

Retailand Store Engagement & Capability Building

• Support store and retail teams in adopting best‑in‑class clienteling practices and strengthening their confidence in building 1:1 client relationships.
• Act as a key partner to the field, ensuring clienteling priorities are clear, practical, and business‑oriented.
• Contribute to the design of guidelines, rituals, and training moments that reinforce clienteling excellence.
• Encourage a mindset of proactivity, personalization, and follow‑up across the client journey.

Qualifications

• Master degree in Business Administration, or a related field.
• 5 to 10years experiencein CRM,Clienteling,Client development, Retailor Training, preferably within the Luxury,Beautyor premium industry.

Preferred Skills

• Strong analytical mindset and problem‑solving skills
• Excellent organizational skills and a strong bias for action
• Excellent communication and interpersonal skills
• A blend of creativity and a strong affinity for technology