Business Travel Consultant - Paris

Department: Global Operations and Service (GOS)

What You’ll Do

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For

• Experience : 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo)
• Language : Fluency in French and English (both languages are required)
• Customer Service : Background in contact center or customer-facing roles
• Tech Skills : Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability : Flexible to work rotating shifts, Monday to Friday, between 7 AM and 7 PM
• Working Model : Flexible to work from our Paris office once a week - Hybrid model
• Skills : Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude : Empathetic, professional, and excellent at communicating verbally and in writing

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.