ATR - AOG Desk Officer
Privacy Information Notice: .
From the world’s largest cities, to our planet’s most remote regions**, our purpose is to deliver air travel** to people, communities and businesses in an **innovative, sustainable and modern way.****At ATR y****ou will work with passionate colleagues to make a difference in a human size company with attractive advantages!**We are looking for a **AOG Desk Officer** to come onboard in our **Customer Support & Services**
- Support ATR operators with all AOG material requests.
- Focus on ensuring high quality and responsiveness in handling airline requests, optimizing delivery performance, enhancing customer satisfaction, and providing ATR expertise for all AOG material needs.
- Manage the incoming requests (mail and phone) coming from Airlines, lessors and MRO in a stressful environment.
- Administrate the orders including the sourcing, the logistics operations, the delivery and the transport.
- Coordinate and interface with the customers with respect to the ATR spare parts order process
- Evaluate, challenge and select in autonomy the best option available to solve the AOG situation
- Ensure on-time delivery or get the best lead-time for all spare and services orders to match with customer AOG expectations or contractual commitment
- Ensure the proactive and continuous communication with the airlines and internal stakeholders of all relevant information
- Ensure the recurrent follow-up of the orders backlog
- Resolve customer claims (Lost packages, damaged equipment, missing certification documents, order cancellation...)
- Degree in Supply Chain Management, Logistics, Business Administration or equivalent experience
- Experience in Airline, MRO and/or Customer Services would be a plus.
- Requires autonomy, initiative, and strong problem-solving skills, with the ability to deliver high-quality customer service in demanding situations
- Extensive customer interaction requires the ability to communicate effectively in English - both verbally and written. Italian would be a plus.
- Expertise on SAP or another ERP environment
- High communication skills focus on the customer satisfaction are required* ... but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers!**
- Highly competitive compensation package** (profit and success sharing, employee savings plan...)**
- Career paths** enabling employees to develop their skills and build a professional project**
- Wide choice of development programs** for soft and hard skills
- Diplôme en gestion de la chaîne d'approvisionnement, logistique, administration des affaires ou expérience équivalente
- Une expérience dans les compagnies aériennes, MRO et/ou le service client serait un plus.
- Requiert autonomie, initiative et solides compétences en résolution de problèmes, avec la capacité de fournir un service client de haute qualité dans des situations exigeantes
- Une interaction client approfondie nécessite la capacité de communiquer efficacement en anglais – à la fois verbalement et écrit. L'italien serait un plus.
- Expertise sur SAP ou un autre environnement ERP
- Des compétences en communication élevées, axées sur la satisfaction client, sont requises* ... mais surtout, vous êtes prêt à prendre votre envol avec nous pour continuer à connecter les communautés et les entreprises et à fournir les meilleurs produits ainsi que le meilleur soutien possible à nos clients !
ATR is the world number one regional aircraft manufacturer with its ATR 42 and 72 aircraft the bestselling aircraft in the less than 90-seat market segment. The unifying vision of the company’s employees is to help everyone, no matter where they are in the world, to connect and develop in a responsible manner. Thanks to the efficiency of turboprop technology and the benefits of the company’s focus on continuous innovation, ATR aircraft open more than 100 new routes on average every year, burn up to 40% less fuel and emit up to 40% less CO2 than regional jets. For all of these reasons, ATRs have been chosen by some 200 companies in 100 countries around the world. ATR is a joint-venture between Airbus and Leonardo.
#J-18808-Ljbffr