ATR - AOG Desk Officer (H/F) - AVIONS DE TRANSPORT REGIONAL (ATR) GIE

About us

ATR is the world's number one aircraft manufacturer in regional aviation, providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo. Our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way. Our leadership profile includes: People Centric, Entrepreneurial, Inspiring, Exemplary, Innovative, Humble. You will work with passionate colleagues to make a difference in a human-scale company with attractive advantages. We are looking for an AOG Desk Officer to join our Customer Support & Services Directorate in Jérôme Polychronis's team.

Your Mission

• Support ATR operators with all AOG material requests.
  • Focus on high quality and responsiveness in handling airline requests, optimizing delivery performance, enhancing customer satisfaction, and providing ATR expertise for all AOG material needs.
• Manage incoming requests (mail and phone) from Airlines, lessors and MRO in a stressful environment.
• Administer the orders including sourcing, logistics operations, delivery and transport.
• Coordinate and interface with customers regarding the ATR spare parts order process.
• Evaluate, challenge and autonomously select the best option to resolve the AOG situation.
• Ensure on-time delivery or the best lead-time for all spare and services orders to match customer AOG expectations or contractual commitments.
• Ensure proactive and continuous communication with airlines and internal stakeholders for all relevant information.
• Follow up regularly on the orders backlog.
• Resolve customer claims (lost packages, damaged equipment, missing certification documents, order cancellations, etc.).

The AOG Team is available 24/7 and operates in 8-hour shifts (07:00–15:00, 15:00–23:00, 23:00–07:00).

About You

• Degree in Supply Chain Management, Logistics, Business Administration or equivalent experience.
• Experience in Airline, MRO and/or Customer Services is a plus.
• Autonomy, initiative and strong problem-solving skills with the ability to deliver high-quality customer service in demanding situations.
• Excellent English communication (verbal and written); Italian is a plus.
• Expertise in SAP or another ERP environment.
• Strong customer-focused communication skills.
• Motivated to join and contribute to connecting communities and businesses with high-quality products and support.

Recruitment Process

• Jérôme Polychronis will contact you.
• Innovative and digital assessment.
• Interviews with Jérôme Polychronis and then with our HR Recruiter.

What we offer

• Highly competitive compensation package (profit and success sharing, employee savings plan).
• Work-life balance (remote working, paid leave, and additional days off for family events).
• Well-being/health (supplementary health & welfare coverage).
• Career paths enabling employees to develop their skills and build a professional project.
• Wide range of development programs for soft and hard skills.
• CSE: ATR and Airbus CSE with events and activities.
• Diversity and inclusion: ATR commits to workforce diversity and an inclusive environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job description includes content in both English and French for ATR and has been cleaned to ensure a clear focus on job responsibilities, qualifications and benefits while removing non-essential administrative language. It remains a description of the role and the required qualifications.