Assistant Branch Manager

Position Purpose

An Assistant Branch Manager (ABM) is responsible for overseeing the branch’s daily activities, including driving branch performance, sales growth and exceptional customer service. The ABM is both a player and a coach in achieving branch goals by assessing customers’ needs, building relationships, and solving problems. The ABM demonstrates Civista Bank’s mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations

• Working daily with the branch team to create an exceptional customer experience by building relationships, assessing needs, recommending products and referring customers to partners to grow the bank.
• Support and coach branch employees to enhance performance and career development. Lead the team through the sales process, change management and embracing new ideas to focus on growing the branch and the organization.
• Open personal, business and loan accounts, including additional products and services.
• Develop expansive knowledge of products and services to fulfill customer needs.
• Achieve monthly, quarterly and yearly customer satisfaction metrics both individually and as a team.
• Possess a working knowledge of all aspects of the consumer lending process, building customer trust and managing relationships through the life of the loan.
• Provide daily oversight to ensure operational tasks are followed and completed, adhering to bank policies, procedures, and regulations.
• Meet the required annual branch deposit and consumer loan goals.
• Conduct interviewing and hiring processes in conjunction with Branch Manager and Regional Manager.
• Encourage the use of technology in everyday banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking, etc.
• Perform all other duties as assigned that support the key accountabilities.

Requirements

• Demonstrate the ability to lead, coach, motivate and develop staff.
• 2-3 years’ experience in retail or a branch banking environment.
• Drive an exceptional customer experience.
• Supervise and coach the team to achieve sales excellence and deliver world-class customer service.
• Associate’s or Bachelor’s degree preferred.
• High school diploma or equivalent required.

Physical Requirements

• Work involves eye strain due to the constant use of computer screens, reading reports, and so forth.
• Work involves concentrating on tasks under sometimes distracting conditions.
• Work involves lifting and moving files of up to 50 lbs.
• Work requires the ability to read, hear, write, and communicate professionally in person and via telephone.
• Work involves some travel to attend meetings, training, and so forth.

Equal Opportunity Employer

Race/Sex/Disability/Veteran