Ambassadors program manager
About the role :
This position is being offered as a maternity leave replacement.
The selected candidate will assume key responsibilities to ensure seamless continuity of operations and further enhance the program to uphold the high expectations of our ambassadors.
This role provides an excellent opportunity to make a meaningful contribution while gaining valuable experience in a dynamic and collaborative environment.
As Ambassador Program Manager, you will be responsible for engaging, and empowering our community of brand ambassadors.
Your goal: to strengthen their engagement, ensure they feel valued and connected, and optimize the overall program to make it a key strategic driver for brand visibility and community growth.
You will also be responsible for supporting, empowering and helping the HomeExchange's team to take the most of our ambassadors.
Missions
#1 - Ambassadors Animation & Engagement
Design and write a bi-monthly ambassador newsletter featuring updates, stories, key figures, and exclusive content.
Coordinate with the brand & communication team to share brand and product updates with ambassadors before public launches.
Organize and host webinars (or physical events if applicable) to share product updates or brand news.
Ensure every ambassador feels onboarded, recognized, and motivated to participate actively, and that their role and responsibilities are clear.
Animate the community of ambassadors through Slack
#2 - Program Optimization
Optimisation of the current missions : processes, communication flows, engagement tools etc…
Optimisation of the program process :
Better evaluate motivations, interests, and affinities for better mission matching and talent identification.
Ask feedbacks to identify friction points and propose improvements to enhance ambassador satisfaction and efficiency.
#3 - Ambassadors' program new missions
Work with the community team to create and launch new ambassador missions aligned with brand and business objectives (online reputation & presence, events, visibility campaigns, grow community of members, etc.).
Presentation and onboarding of ambassadors into new missions
Monitor and analyze mission performance to track impact and engagement metrics.
#4 - Recognition, Reporting & Follow-up
Manage rewards and recognition programs (compensations, gifts).
Keep all tracking tools and dashboards up to date.
Prepare community performance reports with key insights and recommendations.
Participate in cross-team meetings to ensure missions' objectives are met