Acne Studios IT Service Delivery Specialist

IT Service Delivery Specialist – Paris

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As IT Service Delivery Specialist at our Paris office, you will be a key player responsible for providing incident and request support to internal users and customers, ensuring ITIL-based practices and procedures to deliver best‑in‑class technical service support. You will engage with system owners and stakeholders to drive IT‑related activities from start to finish, coordinate and align the right stakeholders for successful end‑to‑end delivery, and ensure regional and global processes are followed and continuously improved. This role offers the opportunity to work in a hybrid environment with the latest IT technologies.

We offer an international and creative environment along with a chance of working with major business flows in retail, wholesale, e‑commerce, finance, and logistics. This is a unique opportunity to join a global fashion house and play a key role in moving Acne Studios' business forward and maintaining business continuity.

Key Responsibilities

• Work as part of the global IT Support & Delivery team—based in Stockholm, Paris, Shanghai, New York, and Tokyo—ensuring the stability, continuity, and quality of IT services across offices, stores, and warehouse operations worldwide.
• Manage and resolve incidents, service requests, and operational tasks from users or monitoring business systems, devices, and networks.
• Provide IT support through existing communication channels—phone, walk‑ins, ticketing system, and remote support tools—while documenting and following up on all cases to ensure timely and accurate resolution.
• Perform hands‑on and remote fixes, including installing and upgrading software, configuring systems and applications, and installing hardware.
• Take ownership of the IT infrastructure in the Paris region, ensuring operational stability, compliance, and alignment with global standards.
• Lead and facilitate technical dialogues between internal stakeholders and external vendors, focusing on system integrations, development, and data flows.
• Coordinate and align the right stakeholders at the right time to secure informed decision‑making and successful delivery.
• Report to the Global IT Service Delivery Manager and be part of the IT department.

Qualifications & Experience

• 3+ years of customer service or technical support, preferably within a modern IT operations or service delivery environment.
• Practical experience with ITSM processes and tools, including incident, request, change, problem, and knowledge management.
• General working knowledge of server, network, and security administration; vendor management; and desktop support and workplace services.
• Hands‑on experience with PC and Mac hardware, communication devices, and basic networking.
• Demonstrated experience supporting environments that include Microsoft AD / Entra ID, Office 365 Suite (Exchange, OneDrive, Teams, SharePoint); storage solutions such as Egnyte and Box; Windows client, macOS, iOS; printers and meeting room systems; Cisco Meraki; Intune; retail/store technology (payment terminals, POS setup, RFID devices, receipt printers, etc.).
• Strong client‑facing and communication skills, able to quickly build rapport with users and business partners at all levels.
• Microsoft certifications are considered a plus.
• Experience working within an ITIL environment or holding an ITIL qualification is meriting.
• Ideally, experience across multiple IT functions or a genuine passion for technology (certifications, personal projects, home labs, etc.).
• Fluent in both French and English; this is a full‑time position where travelling will occur.
• You should have a customer‑service mindset, be self‑motivated, and take initiative to solve issues while also supporting team collaboration.

About the Company

Acne Studios is a Swedish fashion house with a multidisciplinary approach. It operates distribution channels and wholesale partners with more than 60 stores worldwide, including flagship stores in Stockholm, Paris, Milan, London, New York City, Los Angeles, Seoul, Tokyo, and Beijing. The headquarters is located in Stockholm, with additional offices in Paris, Empoli, New York, Shanghai, and Tokyo. Acne Studios achieved B Corp Certification in 2024, recognising our commitment to high standards of social and environmental performance, transparency, and accountability.