Accounting & Digital Associate

Overview

Support new clients in getting started with the firm's digital tools: client portal, invoicing software, document upload, etc.

Guide them in implementing their e-invoicing process: connecting to the dematerialization platform, submitting invoices, and managing the approval workflow.

Create clear, tailored learning materials (quick reference sheets, tutorials, step-by-step guides) and deliver short training sessions, internal and/or external.

Act as the liaison between clients and internal teams to ensure smooth communication from the outset.

Identify issues, propose improvements, and contribute to optimizing our client onboarding process.

Detect additional client needs and escalate them to the assigned chartered accountant.

You will be assigned an appropriate client portfolio to maintain hands-on operational experience.

Requirements

• You are reliable and committed; you follow through on your commitments
• You have a strong client-focused and commercial mindset
• You are proactive and take initiative without waiting to be told what to do
• You can reflect on and challenge your own ideas
• You are organized, autonomous, and complete your tasks to the end
• You find solutions and do not get stuck on problems
• You have a solid understanding of how an accounting firm operates
• You have strong accounting and tax fundamentals
• You are very comfortable with digital tools and able to upskill independently
• You have knowledge of (or an active interest in) the e-invoicing reform
• You can create clear instructional materials and deliver training
• You can manage multiple files or projects in parallel.