Accounting and Digital Associate

Responsibilities

• Support new clients in getting started with the firm\'s digital tools: client portal, billing software, document upload, etc.
• Guide them in implementing their electronic invoicing process: connecting to the e-invoicing/dematerialisation platform, submitting invoices, and managing the approval workflow.
• Create clear, tailored educational materials (how-to sheets, tutorials, step-by-step guides) and deliver short training sessions, internal and/or external.
• Act as the liaison between the client and internal teams to ensure smooth communication from the outset of the relationship.
• Identify issues, propose improvements, and contribute to optimizing our client onboarding process.
• Detect additional client needs and escalate them to the assigned chartered accountant.
• You will be assigned an appropriate client portfolio to maintain hands-on operational accounting experience.
• Regular client visits will be required.

Qualifications

• You are reliable and committed; you follow through on your commitments
• You have a strong client focus and a commercial mindset
• You are proactive and take initiative rather than waiting to be told what to do
• You can reflect on and challenge your own ideas
• You are organized, autonomous, and see tasks through to completion
• You find solutions and do not get stuck on problems
• You have a solid understanding of how an accounting firm operates
• You have a strong foundation in accounting and tax principles
• You are very comfortable with digital tools and able to upskill independently
• You have knowledge of (or an active interest in) the electronic invoicing reform
• You are able to create clear educational materials and deliver training sessions
• You can manage multiple files/projects in parallel.