Account Manager

Responsibilities

• Manage a portfolio of middle-market clients in the private or public sector
• Drive revenue achievement and growth
• Apply commercial best practices to support and retain clients
• Propose and sell the full range of the group’s products and formats
• Understand the market, clients’ industries, emerging trends, and the competitive landscape
• Implement the business unit’s overall strategy and define account plans with Key Account Managers
• Assess clients’ development potential and generate qualified leads
• Prospect for and identify new clients
• Identify clients’ skills development plans
• Sell both catalog and tailored training programs
• Manage commercial proposals and promote the organization’s expertise and products
• Draft and communicate briefs to project teams
• Participate in the launch of training programs
• Ensure client satisfaction and the quality of delivered services
• Meet assigned targets and manage sales performance
• Maintain accurate client records and enter key information into the CRM
• Ensure CRM data accuracy for variable compensation calculations

Requirements

• Master’s degree (business school or equivalent)
• Proven experience in business development, ideally selling services or high-value solutions
• Excellent understanding of client needs and business challenges
• Ability to manage an end-to-end sales strategy: prospecting, opportunity identification, proposal development, and closing
• Ability to grow a client portfolio, generate qualified leads, and contribute to revenue growth
• Strong interpersonal skills and the ability to work effectively cross-functionally with a range of stakeholders
• Highly organized in activity tracking and performance management
• Comfortable using CRM tools

Core Competencies

Demonstrates expertise in business development and client management, with a strong focus on driving revenue growth and implementing effective sales strategies. Proficient in managing client portfolios and utilizing CRM tools to enhance client satisfaction and service quality.

Highest-signal resume keywords

• Business Development
• Client Portfolio Management
• Sales Strategy Implementation
• CRM Tools Proficiency
• Lead Generation

Hard Skills

• Sales Performance Management
• Proposal Development
• Opportunity Identification
• Client Needs Assessment
• Training Program Sales

Soft Skills

• Interpersonal Skills
• Cross-Functional Collaboration
• Organizational Skills

Certifications & Qualifications

• Master’s Degree

Industry Keywords

• Middle-Market Clients
• Commercial Best Practices
• Client Satisfaction
• Revenue Growth
• Market Trends

Tools & Technologies

• CRM Software