VOC Management Lead - After-Sales & CX

Omoda | Jaecoo France is seeking a VOC Management Manager to design and improve customer feedback processes within the after-sales function. The role involves overseeing call center operations, ensuring compliance and customer satisfaction, and driving quality improvement initiatives. Candidates should have 5-10+ years in automotive after-sales and strong analytical skills. The position is crucial for enhancing customer loyalty in a competitive market.

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