VDI Support Engineer (Omnissa Horizon)

International consulting group founded in 2019, Ekkiden fosters an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects in IT/Digital, Industry/R&D, and Sustainability, for large enterprises and SMEs in France, Switzerland, Spain, and Germany.

About the job

At Ekkiden, we are looking for a VDI / EUC Support Engineer to join an international project within a highly demanding enterprise environment.

In this role, you will be responsible for the operational support and stability of a virtual desktop infrastructure based on Omnissa Horizon (formerly VMware Horizon) . You will work closely with internal teams to ensure a reliable and high‑performance end‑user computing experience, handling incidents, service requests, and platform‑related issues.

This position is ideal for professionals with a strong support mindset, solid troubleshooting capabilities, and hands‑on experience in VDI environments.

Responsibilities

• Operate and support the frontend management of the Omnissa Horizon VDI solution
• Handle daily operational tasks, incident resolution, and service requests
• Troubleshoot VDI‑related issues and ensure service stability
• Collaborate with internal teams to resolve user and platform issues
• Perform root cause analysis and contribute to continuous service improvement
• Support application lifecycle activities, including software packaging
• Work within structured IT service management processes

What we are looking for

• Mid‑level experience as a VDI / EUC / Support Engineer
• Proven hands‑on experience with Omnissa Horizon (formerly VMware Horizon)
• Strong experience in incident and request management in production environments
• Solid troubleshooting and problem‑solving skills
• Experience working in enterprise IT environments
• Good understanding of virtual desktop technologies
• English level B2 or higher

We offer

• Join us at the right time to make your mark in a fast‑growing organization
• Various missions and projects that will allow you to have a real impact on the company
• Ability to work autonomously and to drive new initiatives
• A career path adapted to your personality, both in terms of role and location
• A strong culture, based on sharing, respect, ambition, and team spirit
• The opportunity to manage teams and develop your area of expertise by leading one of our squads
• Develop your management and leadership skills, because at Ekkiden, consultants look after the careers of other consultants. Gone are the days when your career was driven by a salesman!
• Health insurance

What’s the Recruitment Process Like at Ekkiden?

At Ekkiden, we’re committed to providing a positive experience for every candidate.

Initial Call: Our recruitment team will reach out to discuss your motivations and expectations.

Interviews: You’ll have one or two interviews with our business managers, depending on the role you’re applying for.

Client Meeting: Finally, you’ll have the opportunity to meet with the client.

While this is our standard process, we may make adjustments based on specific circumstances.

You can also find all our job offers on our website