Transformation Leader

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform medication management, enabling the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities, and care homes trust Omnicell to provide continuous innovation. We encourage creative problem‑solving and outside‑the‑box thinking by a diverse, well‑rounded workforce.

Transformation Leader

The role will work in partnership with the VP of Professional Services to develop a vision for our Professional Services. The incumbent is responsible for ensuring a high quality of delivery and service for our customers, following industry standards through a laser focus on data‑driven decision making and improvement of internal processes. They are a senior member of the Customer Success staff and collaborate with the International Professional Services leadership team and extended Senior Leadership team to support operational teams, drive structure, optimize resource allocation, and ensure business growth.

Key Responsibilities & Essential Functions

• Develop the change management process to achieve engagement and a change mindset.
• Drive adherence to ITIL and project management methodologies.
• Mentor Professional Services team members and provide training in Lean and Six Sigma concepts.
• Define and document efficient delivery and service processes across all POE units.
• Establish a set of internal and external KPIs to adequately measure the health of the business.
• Ensure availability and relevance of metrics and KPIs for the operational team to drive performance.
• Identify small‑scale metrics and lead process improvement projects with a direct impact on major business outcomes.
• Manage major projects to improve process metrics, achieve targeted financial benefits, and meet company goals, including workshops and data collection.
• Work closely with finance to understand cost and revenue profiles and identify improvement areas.
• Examine profitability trends over product/process life cycles and lead projects to improve them.
• Communicate the potential and progress of the transformation program.
• Collaborate with Product Management and Engineering to drive features and functionality that enable digitalization of customer experience and service operations.
• Establish a data‑driven culture across the services teams and regions.
• Collaborate to build next‑generation digital service offers that enable higher customer loyalty and greater service revenue.

Qualifications / Requirements

• Experience or certification in Lean / Six Sigma (black belt) process improvement methodologies.
• Experience or certification in ITIL / PMI.
• Experience leading cross‑functional teams.
• Strong project management skills; up‑to‑date certifications are a plus.
• Executive‑level presentation skills.
• Ability to work independently and prioritize multiple priorities to meet scheduled completion dates and short turnaround expectations.
• Demonstrated ability to effectively communicate in a matrix environment.
• Ability to work with and influence team members to achieve mutual goals.
• Strong change‑management champion in organization, processes, and mindsets.
• Previous experience in the healthcare industry.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose that information to individuals who do not otherwise have access, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.