Transformation Director - ICT
First Point Group is recruiting for a Transformation Director (Telecoms BSS ICT) on behalf of a global technology leader with an established history of working in the technology and telecom domain. The successful candidate will have a blended expertise of ICT Solution Architecture (Middlware, API gateways, Microservices) and Program Leadership.
This is an exciting full-time permanent opportunity to lead a large-scale transformation program (legacy to open-Cloud systems) for another global brand and tier-1 operator.
As the spearhead of this program delivery, you will have strong ICT middleware experience, C-Level customer management, ICT solution architecture experience and some understanding of telecom BSS / OSS networks .
Visa sponsorship can be considered for FLUENT French Speakers only due to French language skills being a mandatory requirement for these projects.
THE OPPORTUNITY
This is a high-impact leadership role where you will drive complex, large-scale transformation programmes within cloud-based telecom environments. You will operate at the intersection of technology, commercial delivery, and customer engagement—working closely with senior stakeholders to deliver mission-critical billing and operational systems. You will act as a trusted partner to the client, ensuring successful programme delivery while identifying opportunities to enhance value, optimise performance, and strengthen long-term relationships.
JOB DESCRIPTION
Programme Delivery & Leadership
- Lead multiple large-scale ICT programmes in relation to BSS/OSS (billing, charging, mediation, order management) whilst providing guidance on ICT middleware / API gateways / Microservices
- Own full delivery lifecycle across scope, timelines, cost, and quality
- Establish programme structures, governance, and delivery frameworks
- Manage risks, issues, and dependencies across complex environments
- Drive continuous improvement in delivery methodology and best practices
Client & Stakeholder Management
- Build and maintain strong relationships with C-level stakeholders (IT, Engineering, Finance, Marketing)
- Act as a senior escalation point and trusted advisor to the customer
- Ensure high levels of customer satisfaction and successful contract delivery
- Collaborate with account teams during presales, contributing to solution strategy and planning
- Manage programme financials, including budgeting, forecasting, and cost control
- Ensure contract fulfilment and alignment with commercial objectives
- Identify and drive additional revenue opportunities within existing programmes
- Manage third-party vendors and subcontractors across the full programme lifecycle
- Negotiate and oversee vendor contracts to ensure cost efficiency and service quality
- Monitor vendor performance against SLAs, KPIs, and contractual obligations
- Ensure alignment with governance, compliance, and security standards
- Lead cross-functional, global teams in complex delivery environments
- Mentor and develop project teams to drive high performance
- Foster a collaborative and delivery-focused culture across stakeholders
Requirements
- Bachelor’s or Master’s degree in Engineering, Computer Science, or related field
- 10+ years’ experience in programme/project management within telecom or ICT
- Some understanding / experience of Telecom BSS/OSS systems, including billing, charging, and mediation
- Strong experience in systems integration and multi-vendor programme delivery
- Deep understanding of middleware and integration architecture , for example - API gateways (e.g. Broadcom Inc. Layer7, Apigee, MuleSoft), Event-driven architecture (e.g. Kafka), Enterprise integration / ESB
- Experience transforming legacy systems into - Open, API-driven architectures, Java-based microservices environments
- Strong exposure to cloud and infrastructure modernisation , including - OpenStack, Kubernetes, Hybrid / private / public cloud environments.
- Demonstrable experience leading complex migration programmes (legacy → cloud-native)
- Excellent stakeholder management skills, with exposure to C-level engagement
- PMP certification (or equivalent) preferred
- Fluency in French – MANDATORY
- Experience working in global, matrixed organisations
- Knowledge of ITIL, eTOM, and telecom delivery frameworks
- Exposure to telecom vendor / consultancy environments are a massive bonus
- MBA or leadership training (advantageous)