Training Manager

Responsibilities

• Deliver training to customers tailored to their use cases and help enhance our training offering based on customer needs.
• Provide product training to our Partners to enable them on our LumApps solutions.
• Enable new Lumies (PS, CSM, Sales) on our LumApps solutions.
• Produce internal and external learning materials and resources, working closely with our Product team to engage the LumApps ecosystem in our product vision and evolution.
• Contribute to our Partner and Customer Community (The Hive) by sharing tips, best practices, and useful documentation.
• Relay internal and external feedback to our Product team, contributing to product evolution.
• Contribute to our LumAcademy project by building relevant learning paths and a knowledge base for our Customers, Partners, and Lumies.

Requirements

• Previous experience as a Training Manager in a SaaS company.
• Fluent in English and French; German is a plus.
• Experience creating training paths and training materials (videos, tutorials, slide decks, user guides).
• Knowledge of microlearning principles.
• Initial experience deploying an LMS.
• Strong teamwork skills and the ability to respect service agreements.
• Customer relationship management and a focus on customer satisfaction.
• Interest in technical topics (user management, APIs, integrations with Google and Microsoft services).