Tower Agent (CDG)

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Vision: Deliver world-class service to all customers.

Mission: Make every customer feel like the most valued person.

Performs a variety of duties according to the functional work area assignment, under certain circumstances, personnel may be required to perform all functions.

Develops a line of communication with AF operations management as well as other actors necessary to ensure maximized use of the airport facility and minimized obstruction of Delta aircraft and passenger movement.

Responsible for reviewing AF gate plot and recommending alternate gate assignments to minimize passenger misconnects while improving Delta operational performance.

Coordinates with ACS OSMs on duty, ACS agents/Red Coats, Tech

Ops and business partners to ensure execution of on-time aircraft turn and departure and during any changes.

Works with the Operations Customer Center and other Hub Coordination Centers in implementing the daily operation to meet safety, reliability, and customer service KPIs and Net Promoter (NPS) goals.

Responsible for distribution of daily outlook and operational pages as needed throughout the day.

Ability to review/create reporting and participate as needed in ad-hoc projects as guided by ACC OSM.

Participates in daily briefing and actions any concerns raised from Delta, AF or business partners that could impact operation.

Monitors the inbound customer/baggage connections, provides analysis, and makes decisions regarding local and down/up-line connections and customers impacted by cancelled or delayed flights.

Investigating and accurately coding all departure delays.

Practices safety-conscious behaviors in all operational processes and procedures.

What You Need To Succeed (Minimum Qualifications)

Must have valid authorization to live and work in the EU (including the France) at the time of applicati