Technical Support Engineer

Driven by Intelligence. Powered for the Future.

Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles.

As Autel Energy continues its expansion across Europe’s EV charging market, we are looking for an experienced and structured TS – FR professional to join our team in Paris, Île-de-France, France.

Key Responsibilities

• Responsible for pre-sales / after-sales technical support work, including but not limited to technical support for customers in the development of sales opportunities, technical support of the project delivery process and commissioning, as well as after-sales technical support after delivery.
• Responsible for timely resolution of technical issues raised by customers, including tracking feedback, conducting root cause analysis, and implementing corrective actions. Additionally, the role involves gathering customer requirements and communicating them effectively to the R&D department at headquarters.
• Responsible for gathering, analyzing, and synthesizing customer feedback to identify trends and areas for product improvement. Drive product enhancements and upgrades by collaborating closely with the R&D team.
• Responsible for creating and delivering technical documentation and training materials. Additionally, the role involves compiling repair case studies.

What We’re Looking For

• Bachelor degree or above, 3 year or above related work experience, electric power, communication, electronics, measurement and control technology and instrumentation, automotive service engineering, automotive engineering and other science and technology majors;
• Solid understanding of French electrical standards , including NF C 14-100, NF C 15-100, IRVE requirements, and relevant regulations governing electric mobility and EV charging infrastructure in France;
• Charging pile, new energy industry work experience is preferred;
• Strong working methodology, strong execution ability, good pressure resistance, good team spirit;
• Strong learning ability, good service consciousness, strong sense of responsibility, meticulous and rigorous work;
• Strong self-driven ability;
• Fluent in English and French, Chinese is a plus.

Why Join Autel

• Core technical role supporting Autel’s success in the Europe region
• High exposure to product development and global collaboration
• Competitive compensation including performance-based bonus
• Dynamic, fast-growing environment with opportunities for impact and career growth

Start date: As soon as possible

Working hours: Full-time

Apply now and join Autel Energy to drive the future of EV charging!