Technical Support Engineer

Job title: Operations & Application Support Engineer

Contract Duration: Long term

Work Mode: 100% (Full time and 5 days onsite)

ONLY EU CITIZENS

Job Description

As a Senior Operations & Application Support Engineer, you will:

• Lead the resolution of major incidents and complex production issues, ensuring effective stakeholder communication and timely service restoration.
• Conduct and lead root cause analyses, post-incident reviews, and implementation of corrective and preventive actions.
• Define and continuously improve monitoring, observability, and operational support strategies to enhance service reliability.
• Drive proactive maintenance, operational optimization, capacity planning, and performance improvement initiatives.
• Validate deployment, testing, and rollback strategies in collaboration with DevSecOps, Architecture, and Database Administration teams.
• Prepare operational reports, trend analyses, capacity assessments, and service improvement recommendations.
• Lead automation and operational efficiency initiatives through scripting, tooling, and process optimization.
• Provide technical leadership, mentoring, and guidance to support teams while fostering operational excellence.

Qualifications:

What would make you a fit for the role:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; a Master’s degree is an advantage.
• Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operations or support role.
• Deep knowledge of ITIL processes, including Incident, Problem, Change, Release, Event, and Capacity Management.
• Extensive experience with Linux/Unix environments, containerized and cloud-native platforms, and CI/CD ecosystems.
• Strong expertise in observability, logging, performance monitoring, and operational analytics tools.
• Proven experience supporting middleware and integration technologies, including API management, messaging, event streaming, identity management, and web platforms.
• Demonstrated ability to lead complex incident management, capacity planning, operational risk assessment, and service improvement programs.
• Excellent communication skills in English, French is an advantage.
• Professional certifications such as ITIL Intermediate/Managing Professional, advanced Linux, cloud platform, Kubernetes, or equivalent certifications are highly desirable.