Operations Support System Specialist

Hiring: Operations Support Engineer (L2) | Europe

Contract Duration: Long Term

Location: Strasbourg, France (Onsite)

Only EU Nationals can apply for this opportunity

Nature of Tasks

• Provide second-level support by analysing and resolving incidents, problems and service requests in accordance with defined service levels.
• Perform corrective, adaptive, preventive and perfective maintenance activities to sustain operability and compliance with the CA's technical, operational and security baselines.
• Monitor system health and performance through observability tools, respond proactively to alerts and events, and coordinate with Dev

  Sec

  Ops Engineers for deployments, automation improvements and environment optimisation.
• Collaborate with Database Administrators, Architects and the CA's Operational teams to ensure effective system operation, configuration management and change control.
• Participate in change and release management activities, ensuring deployment readiness, rollback planning and validation testing.
• Contribute to post-incident reviews and root-cause analyses, maintain operational documentation, runbooks and knowledge-base articles, and support knowledge transfer and handover activities.
• Provide operational support for middleware and integration components, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms.

Key Requirements

• Minimum 3 years of experience in IT Operations/Application Support
• At least 2 years of L2 support experience in large-scale, mission-critical environments
• Strong knowledge of ITIL (Incident, Problem, Change, Release & Event Management)
• Experience with Linux/Unix , Docker/Kubernetes , observability & monitoring tools
• Knowledge of CI/CD , configuration management, API gateways, middleware & messaging platforms
• Experience with OAuth2, OIDC, SAML , IAM solutions, web infrastructure, and content management platforms
• Understanding of database monitoring, backup & recovery, system hardening, patching, and vulnerability management
• Excellent troubleshooting, documentation, and communication skills
• ITIL Foundation, Linux, or Kubernetes certifications are an advantage