Technical Assistance Process & System Lead

Mission

Technical Assistance to Dealers is a major activity within Stellantis' After-Sales department, strongly focused on customer satisfaction. As part of Stellantis' new strategy, a major transformation of Technical Support has been undertaken. Therefore, you will join the Global Technical Assistance team in a key position to:

• Support this transformation by optimizing end-to-end processes and implementing them in the new Technical Assistance tool currently under development.
• Optimize assistance processes to support the development of new technologies (electric vehicles, hybrids, driver assistance systems, connected services, etc.).
• Improve Technical Assistance performance through AI at every stage of the process.

You will interact with a wide range of stakeholders: technical agents, technical delegates, suppliers, IT, dealers, partner manufacturers, and quality.

International role with close collaboration with all regions and countries where the group operates.

Your role

• Design and optimize global technical assistance processes in a highly international environment.
• Ensure quality and consistency of technical support processes in/cross all regions.
• Implement and harmonize a single tool for managing technical assistance activities worldwide.

Main responsibilities

• Design and optimize technical support and repair processes tailored to Stellantis vehicles and service networks.
• Implement the new technical Assistance workflows in all regions and technical perimeters.
• Leverage deep knowledge of workshop and Technical Assistance operations to identify pain points and propose simplified, effective solutions.
• Collaborate with field teams, Regions and technical departments to ensure seamless implementation of support strategies.
• Interpret and utilize Stellantis technical documentation to support diagnostics, repair procedures, and training.
• Act as a bridge between central technical teams, regions field operations, ensuring feedback loops and continuous improvement.
• Benchmark and integrate best practices from other OEMs to enhance Stellantis service performance.
• Provide strategic insights and a 360 degree vision of the repair workshop environment to support decision-making.
• Contribute to the development of technical content, tools, and documentation for internal and external stakeholders.

Profile

3 to 5 years of proven experience in the automotive repair industry, preferably within or in close collaboration with Stellantis.

• Strong understanding of workshop processes, diagnostic tools, and repair methodologies.
• Experience in process design and simplification, with a focus on user-centric solutions.
• Exposure to other OEMs is a strong plus.

Excellent analytical and synthesis skills, with the ability to translate complex issues into actionable plans.

• Problem solving skills and ability to automate/innovate.
• Strong communication and collaboration skills across technical and non-technical teams.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.