Technical Assistance Process & System Lead

Technical Assistance Process & System Lead

Technical Assistance Process & System Lead

Contrat

CDI

Statut

Cadre

The mission

Technical Assitance to Dealers is a major activity within Stellantis' After‑Sales department, strongly focused on Customer satisfaction. As part of Stellantis' new strategy, a major transformation of Technical Support has been undertaken.

• Support this transformation by optimizing end-to-end processes and implementing them in the new Technical Assistance tool currently under development.
• Optimize assistance processes to support the development of new technologies (electric vehicles, hybrids, driver assistance systems, connected services, etc.).
• Improve Technical Assistance performance through AI at every stage of the process.

You will interact with a wide range of stakeholders: technical agents, technical delegates, suppliers, IT, dealers, partner manufacturers, and quality. International role with close collaboration with all regions and countries where the group operates.

Your role

• Design and optimize global technical assistance processes in a highly international environment.
• Ensure quality and consistency of technical support processes in/cross all regions.
• Implement and harmonize a single tool for managing technical assistance activities worldwide.

Main responsibilities

• Design and optimize technical support and repair processes tailored to Stellantis vehicles and service networks.
• Implement the new technical Assistance workflows in all regions and technical perimeters.
• Leverage deep knowledge of workshop and Technical Assistannce operations to identify pain points and propose simplified, effective solutions.
• Collaborate with field teams, Regions and technical departments to ensure seamless implementation of support strategies.
• Interpret and utilize Stellantis technical documentation to support diagnostics, repair procedures, and training.
• Act as a bridge between central technical teams, Regions field operations, ensuring feedback loops and continuous improvement.
• Benchmark and integrate best practices from other OEMs to enhance Stellantis service performance.
• Provide strategic insights and a 360° vision of the repair workshop environment to support decision‑making.
• Contribute to the development of technical content, tools, and documentation for internal and external stakeholders.

Profil

3 to 5 years of proven experience in the automotive repair industry, preferably within or in close collaboration with Stellantis.

• Strong understanding of workshop processes, diagnostic tools, and repair methodologies.
• Experience in process design and simplification, with a focus on user‑centric solutions.
• Exposure to other OEMs is a strong plus.

Excellent analytical and synthesis skills, with the ability to translate complex issues into actionable plans.

• Problem solving Skills and ability to automotize/innovate
• Strong communication and collaboration skills across technical and non‑technical teams.

Pays

Europe, France