Technical Account Manager Mid-Market

WHY WE NEED YOU

Our growth is driving us to strengthen our Enterprise Customer Engineering team to support the expansion of our Enterprise segment and ensure the highest level of technical service for our strategic clients. Your mission will be to ensure the technical success and operational delivery of our Enterprise customers in order to maximize their adoption of Scaleway’s platform while building long‑term trusted relationships .

YOUR FUTURE TEAM

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together. You will be part of a team of 4 Technical Account Managers , managing portfolios of strategic Enterprise customers. Each TAM acts as the primary technical partner for their clients, ensuring successful adoption of Scaleway services while orchestrating collaboration with internal teams. The team works closely with many departments across Scaleway, including Support, Engineering, Product, Sales, and Customer Success , to deliver high‑quality service and ensure alignment between customer needs and our platform evolution. As the Enterprise segment continues to grow, the team will expand to 6–7 members by the second half of 2026 , supporting an increasing number of strategic accounts across industries such as CAC40 companies, scale‑ups, and public sector organizations requiring sovereign cloud infrastructure .

YOUR DAILY ROUTINE

• Act as the technical trusted advisor for a portfolio of Enterprise customers
• Coordinate internally with support, engineering, and product teams to ensure successful project delivery
• Support clients in designing and optimizing their cloud architectures on the Scaleway platform
• Drive technical adoption of Scaleway services and ensure customers leverage the platform effectively
• Lead or co‑host Quarterly Service Reviews (QSRs) and steering committees with customer stakeholders, including C‑level executives
• Monitor SLA performance, incidents, and root cause analyses (RCA) for your accounts
• Manage and coordinate responses during critical incidents impacting strategic clients
• Provide FinOps guidance and cost optimization recommendations
• Collect and structure product feedback and real‑world use cases to share with Product teams
• Contribute to the continuous improvement of customer processes and service delivery

ABOUT YOU

HARDSKILLS

• Experience working with cloud infrastructure environments (IaaS/PaaS)
• Strong understanding of cloud architecture and infrastructure design
• Experience with technologies such as Kubernetes, Terraform, Linux, or S3‑compatible storage
• Experience managing or contributing to cloud migration projects (on‑premise to cloud or cloud‑to‑cloud)
• Ability to design and review scalable and highly available architectures
• Familiarity with FinOps practices and cloud cost optimization

SOFTSKILLS

• Excellent communication skills in English and French , both written and spoken
• Strong client‑facing and relationship management abilities
• Analytical mindset and strong problem‑solving skills
• Diplomacy and active listening when working with stakeholders
• Ability to remain calm and effective in high‑pressure or incident situations
• Pedagogical mindset and ability to explain complex technical topics clearly
• Empathy and strong customer‑oriented mindset

WHAT YOU WILL FIND AT SCALEWAY ++++

• Hybrid work: We offer up to 3 days of remote work per week.
• Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.
• Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year‑round. Scalers working from regional sites enjoy a Swile card for lunches.
• Well‑being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.
• International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.
• Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

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At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive.

All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic.