Technical Account Manager Italie

Overview

Our story: Join Scaleway and shape the sovereign cloud of tomorrow! Since 1999, we design secure, sustainable infrastructures to support ambitious companies. Historically known for Dedibox, we shifted to cloud computing in 2015. We are a leading European player, with a commitment to simplicity, flexibility, and technical excellence. With AI, we expanded with the Iliad Group investing €3 billion to develop a sovereign AI alternative. Our portfolio includes cloud and AI products (bare metal, containerization, serverless, AI, etc.) serving thousands of customers across private and public sectors.

Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

Why we need you

Our growth drives us to strengthen our Technical Account Management (TAM) team to support the Enterprise segment, specifically for strategic prospects and clients in Italie.

Your mission: act as the technical account manager of a post-sales relationship based on trust to ensure technical success, delivery, and long-term alignment between Scaleway’s roadmap and the client\'s business challenges.

Your future team

We work in a collaborative and international environment where the diversity of Scalers and a spirit of sharing help bring projects to life. You will be part of a team of 4 people. The team manages a portfolio of Enterprise clients, acting as the operational bridge between the customer and our internal support, engineering, and product squads. Manager information: Xavier Ruiz.

Your daily routine

• Serve as the primary technical point of contact for strategic Enterprise clients
• Coordinate support, engineering, and product teams to ensure SLA compliance, incident resolution, and post-mortems
• Manage client adoption of Scaleway products, ensuring optimal use and value
• Co-lead Quarterly Service Reviews (QSR) and steering committees with C-Level executives, structuring meetings, compiling data, and defining action plans
• Provide cloud architecture guidance and cost optimization (FinOps) advice
• Handle critical incidents and act as a trusted advisor during crises
• Collect and prioritize product feedback from clients, collaborating with Sales and Product teams
• Ensure alignment between client needs, Scaleway roadmap, and business objectives

About You

HARDSKILLS : 3 to 5 years of experience in a technical consulting or high-level customer engineering role. Cloud Infrastructure expertise (IaaS, PaaS, S3, Kubernetes, Terraform). Strong Linux system administration and networking fundamentals. Proficiency in modern tooling (Jira, Salesforce, Metabase, Google Suite). Experience in complex migrations (on-prem to cloud or cloud-to-cloud) and scalable architectures.

SOFTSKILLS : Trilingual: Fluent in English, French, and Italian. Exceptional Communication: capable of speaking about business ROI with decision-makers and technical details with engineers. Diplomacy & Empathy: ability to build strong relationships and handle high-pressure crisis management. Analytical Mindset: proactive in identifying problems and proposing innovative solutions. Collaborative Spirit: valuing collective success over individual work.

What you will find at Scaleway

• Hybrid work: We offer up to 3 days of remote work per week
• Offices: spacious, dynamic workspaces with bold design, near public transport; most sites feature outdoor spaces and bike parking
• Dining: healthy meal service at headquarters; breakfast across sites; Swile card for regional sites
• Well-being commitments: gym access, daycare, or discounted caring services
• International environment: English widely spoken
• Career & Mobility: internal mobility and opportunities within the Iliad Group

Why join Scaleway

Why join the Scaleway adventure? A rich and diverse product offering: over 100 public cloud products in IaaS, PaaS, and AI. A cutting-edge technical environment with modern infrastructures including high-performance bare metal servers. Commitment to a responsible cloud: data centers powered by renewable energy since 2017, with top-level certification.

All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic. We believe great ideas come from everywhere, and everyone should apply.