Technical Account Manager, EU

Technical Account Manager – Service Delivery at Trainline Partner Solutions (TPS)

As part of the Service Delivery Technical Account Management team, you will work long‑term with a portfolio of strategic customers, helping them achieve desired outcomes through TPS guidance and solutions. By driving customer success, you’ll help grow the consumption and value of TPS services.

You will demonstrate confidence, credibility and a strong understanding of both Trainline and your customers’ businesses. You will develop and maintain deep technical expertise in TPS solutions and the wider Trainline ecosystem.

You will also guide partners through industry accreditation processes aligned with country‑specific rail distribution rules and carrier regulations.

Key Responsibilities

• Leverage TAM playbooks, welcome packs, delivery kits and tools to guide customers through roadmaps and assessments that outline next steps and outcome‑aligned plans.
• Provide solution guidance and industry best‑practice reviews to identify expansion opportunities.
• Implement operational optimisation ensuring activities align with technology goals and priorities.
• Share industry insights that benchmark and enhance workflow efficiency within customer architecture.
• Use organisational and planning skills to track customer plans, make adjustments and drive progress to completion.
• Create “customers for life” by collaborating with Customer Success, Product, Engineering and Service Delivery teams to deliver outcome‑focused value.
• Contribute to the internal TAM community, sharing experience and best practices while learning from peers.
• Oversee and proactively manage customer escalations related to incidents, service requests and major development activity.
• Manage client reporting and governance, including performance metrics and SLA compliance across all areas of engagement.

Desired Qualifications

• Agile PM Foundation or comparable certification.
• Knowledge of API integrations and White Label solutions.
• Fluency in English plus one additional language (Spanish, Italian, or French).
• Experience working within Agile development and support environments.
• Ability to operate effectively in a dynamic environment with multiple concurrent initiatives, adapting to shifting priorities.
• Strong communication skills with the ability to gain trust from stakeholders.
• Willingness to undertake occasional travel to Trainline locations.
• Travel or rail industry experience (preferred).

Benefits

Enjoy private healthcare and dental insurance, a generous work‑from‑abroad policy, 2‑for‑1 share purchase plans, an EV Scheme, extra festive time off, and excellent family‑friendly benefits.

Career growth is prioritized with clear career paths, transparent pay bands, personal learning budgets, and regular learning days.

Work Arrangement

The hybrid model requires working from the office a minimum of 60% of the time over a 12‑week period. We also have a 28‑day Work from Abroad policy.

Diversity and Inclusion

We know that having a diverse team makes us better and helps us succeed. We are committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.