Technical Account Manager

Position Overview

As a Technical Account Manager (TAM), you act as a strategic partner for our key customers and their first touchpoint for resolving complex challenges and implementing sustainable solutions. You play a central role in demanding projects, analyze root causes of problems, develop solution strategies, and ensure successful implementation. You serve as the primary interface between customers and internal teams, including product development and support, with the goal of building and maintaining long‑term customer relationships by acting proactively and ensuring customers derive maximum value from our solutions.

Area of Responsibility

• Strategic Problem Analysis & Solution Development: You delve deep into customers' projects to identify critical bottlenecks and challenges, develop tailored solution strategies, and coordinate their implementation with internal expert teams.
• Issue Management & Crisis Resolution: You handle customer issues confidently, de‑escalate situations, and guide all parties toward goal‑oriented solutions during critical phases.
• Peer‑level Communication: You communicate confidently and persuasively with technical experts to C‑level executives, building trust through clear and precise information.
• Cross‑Product Expertise: You develop a broad understanding of our product portfolio, ask the right questions, and involve appropriate experts, even for new or less familiar products, to resolve issues quickly.
• Proactive Relationship Management: You cultivate long‑term customer relationships, act as a trusted partner, and identify potential challenges early to address them proactively.
• Internal Clearing: You serve as the central point of contact for all customer‑related inquiries and ensure seamless internal coordination for quick and efficient problem resolution.

Qualifications and Experience

• Professional Experience: Solid customer‑facing experience in a software environment, preferably in large organizations with understanding of enterprise software implementation challenges (e.g., technical consulting, technical sales, IT project management, or support with digital twin concepts like Teamcenter).
• Organizational Understanding: Experience dealing with complex organizational structures and navigating large companies to quickly find the right contacts for problem‑solving.
• Hands‑on Mentality: Willingness to become actively involved and dive into complex problems to find root causes.
• Active Listening and Articulation: Excellent communication skills at all levels up to C‑level, remaining calm and constructive in difficult conversations and conveying solutions effectively.
• Resilience: Strong emotional intelligence, adaptability, and a collaborative approach to cross‑functional problem‑solving.
• Language Skills: Fluent business‑level English is required; additional languages such as Spanish or Italian are a plus.
• Readiness to Travel: Occasional travel to customers or internal meetings (approx. 10‑20%).

Commitment to Equity and Inclusion

We value equal opportunities and welcome applications from people with disabilities. Siemens will provide reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive employment benefits. Please contact us to request accommodation.

Compensation & Benefits

• UK: £65,700 – £115,100
• Spain: €65,100 – €104,200
• Italy: €59,900 – €98,800
• Belgium: €78,700 – €141,700

This role is eligible to earn incentive compensation. Benefits, including health and wellness, are available in your country. For more information, visit Siemens Benefits (link omitted for compliance).

Job Details

Job Family: SoftwareReq ID: Organization: Digital IndustriesJob Type: Full‑timeCategory: Customer Services