Technical Account Manager

Position Overview

As a Technical Account Manager (TAM), you are acting as a strategic partner for our key customers and their first touchpoint when it comes to defusing complex challenges and implementing sustainable solutions. You play a central role in demanding projects, where you analyze the root causes of problems, develop solution strategies, and ensure their successful implementation. Your goal is to build and maintain long‑term customer relationships by acting proactively and ensuring that our customers derive maximum value from our solutions.

Area of Responsibility

• Strategic Problem Analysis & Solution Development: you delve deep into our customers' projects to identify critical bottlenecks and challenges, develop tailored solution strategies, and coordinate their implementation with internal expert teams.
• Issue Management & Crisis Resolution: in critical phases, you handle customer issues confidently, de‑escalate situations, and guide all parties involved towards a goal‑oriented solution.
• Peer‑level Communication: you communicate confidently and persuasively with various partners, from technical experts to C‑level executives, building trust through clear and precise information.
• Cross‑Product Expertise: you develop a broad understanding of our product portfolio and can ask the right questions and involve the appropriate experts, even for new or less familiar products, to contribute quickly to problem resolution.
• Proactive Relationship Management: you cultivate long‑term customer relationships and act as a trusted partner to identify potential challenges early and address them proactively before they intensify into larger issues.
• Internal Clearing: you serve as the central point of contact for all customer‑related inquiries and ensure seamless internal coordination to guarantee quick and efficient problem resolution.

Your Qualifications & Experience

• Professional Experience: solid customer‑facing experience in a software environment, preferably in large organizations, with understanding of enterprise software implementation challenges. Experience in technical consulting, technical sales, IT project management or support with digital twin concepts (e.g., Teamcenter), including proof of concepts, requirements definition, scope deployment, and selection process involvement.
• Organizational Understanding: experience dealing with complex organizational structures and navigating large companies to quickly find the right contacts for problem‑solving.
• Hands‑on Mentality: willingness to get actively involved and delve into complex problems to find the root cause.
• Active Listening and Articulation: excellent communication skills at all levels up to C‑Level, ability to remain calm and constructive in difficult conversations, and convey solutions.
• Resilience: strong emotional intelligence, adaptability, and collaborative approach to cross‑functional problem‑solving.
• Language Skills: fluent business‑level English; additional Spanish or Italian is a plus.
• Readiness to Travel: occasional travel to customers or internal meetings required (approximately 10‑20%).

Compensation & Benefits

Salary ranges are country dependent and are followed by incentive compensation based on performance and achievements. Health and wellness benefits are provided in each country.

• United Kingdom: £65,700 to £115,100
• Spain: €65,100 to €104,200
• Italy: €59,900 to €98,800
• Belgium: €78,700 to €141,700

Our Commitment to Equity and Inclusion

We value equal opportunities and welcome applications from people with disabilities. At Siemens, we believe people who have had real experiences dealing with being different will excel as leaders. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.