Technical Account Manager

Requirements

• 6 years of experience as a Solution Architect or a similar technical, client-facing role
• Comfort and confidence in client-facing interactions, whether with client administrators or C‑Suite executives-Strong EPM modeling experience
• (Desirable) Ability to quickly identify a technical challenge and communicate solutions to clients
• (Desirable) Proven ability to lead multiple projects with internal & external stakeholders
• (Desirable) Experience with finance processes or other use cases (such as supply chain, SPM, Workforce)
• (Desirable) Experience in data analysis, data flows & connections (SQL, API)

What the job involves

• At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you
• As part of the Success Advisory team, you’ll work closely with our strategic clients to help them optimize their Pigment experience. A product champion with both strong technical abilities and client‑facing acumen, you’ll deliver exceptional service to demonstrate the full value of the Pigment platform
• Align with our Customer Success teams to build strategies that consider clients’ roadmap and challenges
• Be the trusted advisor to our most strategic clients regarding technical topics, ranging from performance best practices to Pigment multidimensionality concepts
• Run audits on our clients’ workspaces
• Enrich and maintain our Success Plan offering to uphold industry standards of excellence
• Collaborate with Product & R&D to identify areas of opportunity for product enhancements