Support Team Lead - SaaS (Coach & Escalations)

Upslide, based in Paris, is seeking a Support Team Lead to manage a group of Support Engineers and drive daily service delivery. You will own escalation management, oversee ticket quality, and partner with Product, Engineering, Professional Services, Customer Success, and Sales to ensure exceptional customer outcomes.

The role emphasizes coaching and people development, with a clear path toward broader Support and Customer Success leadership. Fluency in French and English is essential.