Paris-Based Support Team Lead - Player-Coach

UpSlide in Paris is seeking a dedicated Support Team Lead to manage a group of Support Engineers and drive day-to-day performance and service delivery. You will translate the support strategy into routines, monitor queues, and handle escalations, while coaching team members to grow their careers.

You will collaborate with Product, Engineering, Professional Services, Customer Success, Sales, and IT, contributing to a high-quality customer experience and long-term support improvements across our