Specialist Software Support French & English (m/f/d)

Your Responsibilities

• Support DocuWare’s partners and customers (FR/EN)
• Qualification & analysis of complex issues in virtual and cloud-based environments
• Provision of individual solutions, partly in cooperation with team colleagues
• Dealing with requests using remote tools, mail and telephone (no call center activity)
• Documentation of the processing steps in the central ticket system
• Coordination and cooperation with software development and product management

What you need to succeed

• Completed training as an IT specialist, IT informatics clerk or a similar apprenticeship
• We are also happy about motivated career changers!
• Initial experience in customer/IT support
• Sound knowledge of Microsoft Windows client and server operating systems
• Good knowledge of databases (e.g. MS-SQL, Oracle, MySQL) and Microsoft web servers
• Ideally knowledge of creating queries in SQL
• Very good knowledge of French & English, German is a plus
• Service- and customer-oriented appearance

What we can offer

• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You work from home in France and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences, internal team building measures).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world. Every quarter you will visit our office in Germering, where all the colleagues from Europe come together.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• We only use the latest technologies
• find out more on
Stackshare.
• Wide scope for responsibility and creativity, flat hierarchies, short decision-making channels.
• A stable job with a well established and growing company.
• 30 Days Work from Abroad : Experience international opportunities and broaden your horizons.