Solutions Engineer

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

Responsibilities

• Serve as the technical bridge between Sales Representatives and pre‑sales customers, owning the prime technical relationship to help close business.
• Provide solutions to complex technical issues in the pre‑sales capacity.
• Deliver Proof of Concept services to pre‑sales customers and help clients with planning and implementation of TrendAI software products.
• Channel feature requests to Product Management to enhance TrendAI products with new features addressing customer needs.
• Participate in alliance projects, building vendor and customer relationships.
• Participate in TrendAI beta testing programs, including internal testing of products in alpha and beta phases.
• Perform software and network troubleshooting on complex technical issues.
• Maintain and expand working knowledge of current and beta (non‑released) TrendAI products.
• Assist in the development of the Knowledge Base.
• Provide product trainings upon request.
• Share best practices with other SEs to enhance the quality and efficiency of the team.
• Contribute to building the SE Readiness Program and develop subject‑matter expertise in assigned products and solutions.
• Travel regionally (about 30‑35%) for sales presentations, marketing and user group events, and emergency on‑site support to customer locations.
• Exercise independent judgment in a fast‑paced, high‑pressure environment to provide detailed technical knowledge of TrendAI software products in the pre‑sales context.

Qualifications

• 3+ years of solutions engineering experience and/or professional services experience.
• 3+ years of experience in computer software or systems, including security products such as firewalls, antivirus, intrusion detection, content security.
• Experience working with multi‑cloud environments (AWS, Azure, or GCP).
• 2+ years in SOC or incident response.
• Strong desire to learn and develop a career in cybersecurity and solutions engineering.
• Basic understanding of security incidents, network administration, and management of security solutions including endpoint/server, web filtering, email filtering, and IPS.
• Experience with Python, PowerShell, or Bash.
• Strong verbal and written communication, customer service, account management, and negotiation skills.
• Ability to manage own time effectively.
• Quick learner with a desire to learn new tools and techniques.
• Professional certifications are a plus: Certified Ethical Hacker (CEH), CompTIA Security+, Certified Information Systems Security Professional (CISSP), and AWS certifications.

We are an equal‑opportunity employer and are committed to providing an inclusive environment regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity, or veteran status. We do not allow discrimination or harassment of any kind.