Solution Deployment Manager

Solution Deployment Manager

A Solution Deployment Manager leverages skills in Project Management and Business Analysis to ensure that Enterprise customers are quickly and successfully onboarded to the Docebo platform. This role sits on the Professional Services team and is responsible for managing the Onboarding Phase for multiple Enterprise customers. The manager works closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo. The work environment requires keeping up with a fast pace and multitasking.

Responsibilities

• Deal with customers from different countries, managing multiple projects concurrently;
• Consult and work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding;
• Develop and monitor overall implementation schedule (including functional, customization, and integration/technical projects) to meet client objectives;
• Document onboarding project activities to ensure alignment and continuity across the Customer Success departments;
• Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
• Prevent, identify, quantify, and communicate risks internally and externally;
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets.

Requirements

• Fluency in English and French, both written and spoken;
• Minimum of 3 years of experience as an Implementation Specialist, Project Management, Technical Consultant, etc.;
• Experience in HR/E‑Learning/Learning Management industry is preferred;
• General knowledge of ETL (Extract, Load, and Transform) style data migration services, programming languages, and specific experience with REST Webservices.
• Great understanding of consulting processes and software implementation;
• A natural inclination to resolve customer problems and help them be highly successful;
• Ability to travel as required.

Hybrid Work Philosophy

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday–Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Total Rewards Philosophy

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
• Fostering Holistic Well‑being: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well‑being.
• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Promise to You

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
• Well‑Being, Covered: You’ll get access to health benefits so you can get the care you need when you need it.
• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company‑wide Docebo Days, floating holidays for cultural celebrations, and your birthday off.
• Family First: We provide coverage that offers you time with your little one(s) so you can soak up all those precious moments.
• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company‑wide events that keep the fun rolling all year long.

Legal Disclosure

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or who would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e‑mail to The e‑mail should also include the position you’re interested in.