Solution Deployment Manager

Requirements

• Fluency in English and French, both written and spoken
• Minimum of 3 years of experience as an Implementation Specialist, Project Management, Technical Consultant, etc.
• Experience in HR/ E-Learning / Learning Management industry is preferred
• General knowledge of ETL (Extract Load and Transform) style data migration services, programming languages and specific experience with REST Webservices
• Great understanding of consulting processes and software implementation
• A natural inclination to resolve customer problems and help them be highly successful
• Ability to travel as required

What the job involves

• A Solution Deployment Manager leverages skills in Project Management and Business Analysis, to ensure that Enterprise customers are quickly and successfully onboarded to the Docebo platform
• This role sits on the Professional Services team and is responsible for managing the Onboarding Phase for multiple Enterprise customers
• You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo
• Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking
• Deal with customers from different countries, managing multiple projects concurrently
• Consult and Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding
• Develop/monitor overall implementation schedule (including all functional, customiSation and integration/technical projects) to meet client objectives
• Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments
• Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
• Prevent, identify, quantify, and communicate risks internally and externally
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets