SLA Strategy Lead, Cloud Ops (Hybrid)

A leading cloud service provider in Rouen is seeking an experienced professional to coordinate the entire lifecycle of SLAs within its operations team. The successful candidate will work collaboratively across departments to ensure maximum customer satisfaction and enhance internal productivity. With a requirement of over 10 years of experience in SLA and incident management, candidates will leverage engineering tools in a dynamic, international workplace. This role offers a hybrid work model with several employee benefits.

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