SLA Reporting & Automation Specialist

A global IT services company in Strasbourg is seeking an experienced Reporting Analyst to handle all SLA operational reporting, ensure timely delivery of accurate reports, and improve reporting processes. The ideal candidate must have at least 6 years of IT experience and a bachelor's degree. Additional qualifications include ITIL certification and strong understanding of service level reporting management, along with database SQL skills. This position involves collaborating with teams and responding to client queries while maintaining audit readiness.

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