SER Repair Operations Support

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100 different languages. We strongly believe that our diversity is a key driver of innovation and performance.\n\n

Purpose\n\n

This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability\n\n

• Management of IDEMIA biometric terminal repair requests
• Processing of new RMAs (repair requests)
• Handling the different stages of an RMA (repair request, quotation sending, material reception, shipment for repair, etc.)
• Communication with customers to obtain additional information, follow up on quotation approvals, pending products, etc.
• Use of Salesforce as a CRM tool for customer communication
• Use of D365 for quotation entry, Service Order creation, invoice creation, and invoice sending to customers
• Management of material exchanges (creation of TOs, management of SOs, communication with the shipping service, and shipment tracking)
• Monitoring and management of second-hand and new product stock
• Processing pickup requests (requests to the l