Internship - Customers Programs and Support AI coordinator

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

You will work in an international environment alongside a 15 person Support team and collaborate directly with 3 Program Managers, under the responsibility of the VP Customers Programs & Services. As part of the development of AI and Generative AI initiatives, you will contribute to identifying and deploying concrete AI solutions to improve operations and support teams in their daily activities. The position is based in La Défense for a 6 month.

Key Missions

• Analyze Support and Program teams’ activities to identify repetitive tasks, pain points, and improvement opportunities through AI
• Define and propose concrete AI use cases to optimize operations, reporting, ticket management, and customer communications
• Test, prototype, and evaluate solutions based on AI tools (Copilot) and/or low-code / no-code automation tools
• Contribute to the continuous improvement of operational processes by providing pragmatic and value-added solutions
• Support teams in adopting AI tools through user guides, demonstrations, and best practices
• Document experiments and provide recommendations for scaling and deploying solutions on a larger scale

Profile & Other Information

• Final year engineering student or equivalent
• Strong interest in AI and Generative AI
• Ability to understand and analyze business processes
• Comfortable with digital tools, testing, and prototyping
• Good command of Microsoft Office tools, especially Excel (macros, reporting)
• Knowledge of software integration
• Interest in data and automation topics
• Fluent English (written and spoken)
• Knowledge of Jira is a plus

We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.